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Privacy Policy

Introduction


The internet sites www. kiehls.be or www. kiehls.nl or www. kiehls.lu (hereafter called the “Site”) are the property and are operated by [L’Oréal Produits de Luxe France ] “OAPLF”, whose headquarters are situated at: 29, rue du Faubourg Saint Honoré à Paris (75008), registered with the Registre du Commerce et des Sociétés de Paris reference number 314 428 186, represented by Monsieur Xavier VEY, in the office of Director, duly authorised for these purposes. For Benelux the site is managed by L’Oréal Nederland B.V. With EU registration number 32025040. Whose headquarters are situated at Scorpius 1, Hoofddorp, the Netherlands.

OAPLF will protect your confidentiality on line. OAPLF is of the opinion that the best way to protect the Site users’ confidentiality is to make them aware of the information that has been gathered and to make sure that they understand and consent to the use that OAPLF makes of such information.
OAPLF can occasionally modify its confidentiality policy and publish these changes on this page so that you always know about the information that OAPLF has sourced, of its usage and the circumstances in which they will be divulged. OAPLF can make you aware via its home page when such changes have occurred. OAPLF invites you to check its confidentiality policy frequently to be aware of the changes.

The Site may contain links to other sites that may be of interest to the users of the Site. If you click on the links, you quit the Site. OAPLF is not responsible in any way on these sites or for their privacy protection methods, which could be different from those in operation for OAPLF. OAPLF has no responsibility as to the contents of third party web sites. The personal data that you chose to furnish to a third party or are collected by them are not covered by this OAPLF statement about privacy protection. Before communicating personal details to any company we advise you to research their policy for confidentiality protection.

Personal data collection


To best serve and reply to your needs and interests, OAPLF collects, exports and uses personal details, under reserve of you being advised and having obtained your agreement, and, where necessary, after being registered with the local authorities for data protection.

With regards to the personal details that you have agreed to share with OAPLF, it can act on your details (name, address, telephone number, email address), with your financial details (bank card number) and with other unique information. Identities pass words, invoicing details.

Use of personal data


OAPLF can from time to time use the information that you have given them for marketing purposes (for example product development or promotion or supplementary services).

In the case where you have previously agreed, OAPLF can share the information that you have given them with other carefully chosen companies.

OAPLF is continuously developing products and services on the basis of information and reaction that it receives from its Site users and the users of its current products and services. It enables OAPLF to share this information with you, whilst informing you of other products that it thinks would be of value and interest to you.

If you do not wish to receive such messages, simply mention this when you supply your personal details or send an email to OAPLF at the address: service@kiehls.nl.

In order to understand better how you and other Site users, use the Site and also to serve you better, OAPLF can track your activities on the Site.

Each time that OAPLF collects some personal details, OAPLF makes an effort to include a link to its confidentiality policy on the page in question.

Non disclosure of personal data


Your details will only be shared with agents, advisors, service providers and other companies in the OAPLF group. OAPLF will not divulge the information about individual visits to the Site or personal details identifying you to other third parties without your prior agreement or where required by law.

Personal data - Security


Your details is kept on the internal OAPLF database to which only OAPLF employees and agents have access.

Agents or consultants who work for OAPLF have access to the information that you have given to OAPLF must keep this information securely and confidentially and they are not authorised to use them for any other use other than that as guaranteed by OAPLF.

It may be that the information that you may have sent electronically on servers situated outside the country where you originally entered the information. On the other hand, this information can be used, kept and treated outside the country where you originated the information.

There is always a risk that the countries to which the information has been transferred are not the subject of a protection as strong as that of Belgium, the Netherlands and Luxembourg.

OAPLF takes all reasonable measures as to the protection of identifiable personal details that you have transmitted to the Site, and to protect the information from all loss, bad use and illicit access, publication, modification or destruction and, be in accordance with its policy for confidentiality.

OAPLF draws your attention, however, to the fact that no internet connection is totally secure or infallible. It should also be noted that an email sent from or to the Site may not be safe. It may be therefore particularly wise to decide what information you are transmitting by email OAPLF. Where you are using pass words, identification numbers or other means for access to the Site, the protection for these is placed on your own responsibility.

Cookies

What are they


A cookie is a small file that a website transfers to the cookie file of the browser on your computer's hard disk so that the website can remember who you are.
We use them to help you navigate our website efficiently and perform certain functions. We will not use cookies to store any personally identifiable information about you that others could read or understand. We do not use cookies to track your internet usage after leaving our site.

Do I want to stop them?


Due to their prime role of enhancing or enabling usability or site processes, disabling cookies may prevent you from using certain parts of this website. We explain the cookies we use in the table below and give you a button by which you can block the optional cookies. There is also a button by which you can agree to accept the optional cookies.
If you do not make either choice then you will be treated as having accepted all cookies on this site. Obviously you can change your mind in subsequent visits and use the buttons to change your cookie status for our site.
If you wish to restrict or block all the cookies which are set by our website (which as we say may prevent you from using certain parts of the site or from using the site as easily as you might), or indeed any other website, you can do this through your browser settings. The Help function within your browser should tell you how.

Which cookies are being used on this site?

Cookies and status

Name

Purpose

Cookie Acceptance (necessary)

CookiesAccepted

Records if you have accepted the use of cookies on the website. It does not contain any user information. This cookie remains on your computer after the session has closed.

Cookie Policy msg (necessary)

onetime

Records whether you have been shown the Cookie policy popin (at your arrival on the site) so as not to show it to you again. It collects information in an anonymous form using a unique identifier.

Session ID (necessary)

ONDEMANDAUTH

Required to navigate from one page to another and to maintain the login/logout information during your visit. It collects information in an anonymous form by using a unique identifier. Expires after 20 minutes of inactivity or when you end your session.

Basket Cookie (necessary)

AdditionalParams

Used to store the number of items and total cost of the basket when you are internet shopping with us. It collects information in an anonymous form by using a unique identifier. Expires when you end your session.

Cybersource payment cookies (necessary)

JSESSIONID
BIGipServerorderpage

When you are internet shopping with us these two cookies work in relation to the secure payments aspects of the transaction and collect information in an anonymous form using a unique identifier. JSESSIONID expires when you end your session and BIGipServerorderpage expires after two hours.

Offers (optional)

onetimehomepage

Records whether you have been shown the exclusive offer popup on the home page so as not to show it to you again. It collects information in an anonymous form using a unique identifier. Expires when you end your session.

User Authentication (optional)

UserAuthentication

Contains your country code and an anonymous unique identifier used during your previous visit to personalise the content of this website. This cookie remains on your computer after the session has closed.

Google Analytics (optional)

-utma
-utmb
-utmc
-utmz

These cookies are used to collect information about how visitors use our site. They are placed on the site by Google, Inc an American Corporation. It collects information in an anonymous form , including the number of visitors to the site, where visitors have come to the site from and the pages they visited on the site. This information is then used by Google to make reports for us and to help us improve the site. For more information visit

Cookie Consent
Third Party site cookies

On our website we use social networking icons and we also sometimes embed video content from websites such as YouTube. As a result when you visit a page with content embedded from for example YouTube or when you log onto a social network via the relevant icon on our website you may be presented with cookies from these websites. We do not control the dissemination of these cookies and you need to check with the applicable third party website for more information.

Authorisation


When using the Site and when submitting your details, you consent to:
(i) the collection and use by OAPLF of your personal details as described in this statement; and
(ii) the transfer of your personal details to a country outside of the European Union.

Correctness of personal data


You can check the information that the OAPLF holds about you by sending an email to service@kiehls.nl. OAPLF will do its level best to send you this information (such as it holds) within the appropriate time deadlines. You can also request the OAPLF to correct any incorrect fact contained in their information or to erase whatever piece of information it may be in the OAPLF files.

Contact


If you have any questions, remarks or observations on this statement concerning confidentiality protection or on the use of the information on the site, or if you if you wish to terminate these communications, contact us in the following manner: service@kiehls.nl.